Support
Our team is here to support you along the way
No matter what plan you're on — Free, Starter, Team, or Enterprise — the Confident AI team is here to help. Whether you have a quick question, need help debugging an integration, or want hands-on guidance rolling out evaluations across your organization, we've got you covered.
Your SOS Options
Every Confident AI user has access to the following support channels:
Send us an email at support@confident-ai.com for setup questions, bug reports, feature requests, and general guidance. Response times depend on your plan — best effort for Free users, with faster SLA-backed responses on paid plans.
Slack
Join our developer community on Slack for live discussions, troubleshooting help, and product updates. Both the community and our team are active there.
Once you're logged in, you can also submit support tickets directly through the in-app support portal. SLA terms apply based on your plan.
Team Support
Team plan customers get dedicated support channels with faster, SLA-backed support.
Slack or Teams
Get a shared Slack or Microsoft Teams channel with direct access to Confident AI support and engineering for fast questions and escalations.
Support Portal
Raise and track support tickets directly in the application. Ticket response and handling follow your plan SLA.
Enterprise Support
Enterprise includes everything in Team Support, plus dedicated account leadership and live sessions for ongoing strategic guidance.
Dedicated Account Manager
Work with a dedicated account manager for onboarding, implementation planning, evaluation strategy, and proactive check-ins as your usage scales across teams and projects.
Live Calls & Training
Schedule live support sessions and training sessions with our team based on your timeline. Use these calls for onboarding, implementation reviews, troubleshooting, and team enablement.