Introducing Confident Monitor
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LLM Evaluation
LLM Evaluation

Benchmark LLM systems with research-backed metrics.

LLM Observability
LLM Observability

Trace, monitor, and alert on production LLM systems.

AI Red Teaming
AI Red Teaming

Stress-test LLM apps against adversarial attacks.

AI Governance
AI Governance

Enforce AI standards and controls across teams.

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Triage Traces

File Linear tickets or GitHub issues directly from a trace in the Observatory.

Included on the Enterprise plan. Book a demo, opens in a new tab. Included on the Team plan. Included on the Starter plan. Not included on the Free plan.

Triage lets you file a Linear, GitHub or Jira issue directly from any trace in the Observatory, so your team can act on problematic traces without switching tools.

Trace panel with the Triage menu open, offering Create Linear issue and Create GitHub issue
File an issue from the trace detail view

Prerequisites

The Triage button appears in the trace detail header only once at least one project management integration is connected. Set one up under Project Settings → Integrations before filing your first ticket.

File a Ticket

  1. Open any trace in Observatory → Traces
  2. Click Triage in the trace header — if only one provider is connected and no ticket has been filed yet, this opens the dialog directly; otherwise a dropdown appears
  3. Select Create Linear issue, Create GitHub issue or Create Jira issue (one entry for each connected integration)
  4. Fill in the issue details:
    • Title — pre-filled with the trace name and a short trace ID; edit as needed
    • Additional context — optional description for whoever picks up the ticket
    • Assignee — optional; choose from your Linear team members, Jira users or GitHub repository collaborators
  5. Click File Linear issue (or File GitHub issue, File Jira issue) — the ticket is created and opens in a new tab

Track Filed Tickets

Once a ticket has been filed, the Triage button shows a badge. Clicking it surfaces a Latest tickets section with links to every ticket previously filed for that trace, alongside the option to file another. You can file multiple tickets against a single trace — for example, one in Linear for the engineering owner and one in GitHub for the on-call rotation.

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